Here are some of the more common questions asked by our members at Europa Casino. If your question is not answered here, don't hesitate to contact customer service.
Click on any question category to learn more:
How do I start playing at Europa Casino?
First, download our free software. The download version of Europa Casino enables games of much higher quality and speed than can be played on your web browser.
How to download, and what next?
The simple process is explained on our download page. You only need to download ONCE. After that, Europa Casino is available from your computer's Start Menu and/or desktop.
The average download time is 8-10 minutes using a standard 56Kbs modem, or 2 minutes with cable or ADSL connections. The minimum system requirements for the software are: Microsoft Windows 98, 2000, Windows XP, Windows 2003 or Vista operating system; 500MHz or faster CPU; at least 512 MB of RAM; 16MB Video Card (800x600 or higher resolution, 16-bit color); at least 950 MB free space on the hard drive; Microsoft Internet Explorer 6.0 or newer.
How do I open direct links to the casino lobby?
Accept and follow the instructions in this security pop-up so that you can get to the casino and start playing.
You can now access the casino lobby with just one click. To open the casino lobby using the direct link and bypass the security warning, we recommend you tick or untick the following options, depending on your browser.
Please note that you must have the download client installed on your computer and updated to the latest version in order to use the direct link. If you do not have the download client, you can download it here.
1.Check “Remember my choice”
2.Then click “OK”.
1.Un-tick “Always ask opening this type of address”
1.Check “Remember my choice”
2.Then click “Launch Application”.
How do I know if Europa Casino is playing fair?
The honesty and fairness of our games is enabled by a sophisticated random number generator that produces a payout percentage (the percentage of total wins out of total bets). This percentage is checked on a monthly basis by one of the leading international accounting firms as well as the Technical Systems Testing (TST). All of this is displayed on Europa Casino in the Fair Gaming section.
How does Europa Casino protect my privacy?
Europa Casino implements the most up-todate security measures, including a Firewall and RSA encryption, to make sure that delicate information remains 100% secure with us. In fact, using your credit card at Europa Casino is much safer than using it at your local department store. For more on this topic, please visit the Security Page
Where can I find Game Rules?
You can find rules in the Help section of the Casino software. If you still are experiencing difficulties simply click on the Chat support icon in the main lobby and a support representative will assist you immediately.
How do I change my BETS?
In games such as Blackjack, Roulette, Craps, and Baccarat, right-click with your mouse on the chips you wish to remove. In Roulette you can also click on the Clear Bet button to remove all of your bets from the table. In Slots and Video Poker, press the Cash Out button to return the coins from the machine to your balance. If other coins remain in the machine, don't worry - they will be credited to your balance when you exit from the game.
Where is the GAME HELP?
Click on the help button in the casino lobby for instructions on all of the games - you can even use the help feature while in the middle of a game!
Can I see all the WAGERS I made?
Yes - Click on Menu in the Casino lobby and click on "Game history" section in the casino lobby.
We're here for YOU > we welcome your comments 24 hours a day, 7 days a week. You can contact us by phone, or write to us: support at europacasino dot com.
What are Comp Points and how do I get them?
Europa Casino has a very unique reward system that lets each person with a Real Money account to automatically earn points, also known as complementary (comp) points, while playing.
No need to take out a calculator. It's simple: For every €10 wagered at Europa Casino, you earn 1 complementary (comp) point.
You can convert these comps to REAL money and CASH out (100 comps to €$1). Wager more, get more Comp Points and receive a higher VIP level. A higher VIP level will reward you with higher bonuses and more generous promotions.
Can I CHAT with other players?
Yes, you can! Chatting is very simple. All you have to do is click on the chat button in the multi-player and private-group tables and type away. Click on the chat button, and off you go!
What is a multiplayer or private group table?
A multiplayer table is a table with other actual online players.
A private group table is where you play with your own friends, with no one else to bother you. To join a private group table, just type in its name. If that table has not yet been created, then the system will create one so that your friends can join in!
What if my Internet goes down while I'm playing?
Europa Casino has an integrated disconnection handling mechanism that protects you when there is a disconnection.
If you get disconnected while in the middle of a game and are unable to reconnect to the Casino, don't panic - you will simply be logged out after a certain period of inactivity.
If you were playing Blackjack, Craps, or Video Poker when the disconnection occurred and succeed in reconnecting prior to being logged out, the system will return you to the exact moment when the game was interrupted. If you were playing a game such as Slots and Roulette, proceed to the Game History section to view your game's results.
What are the download specifications?
The average download time is 8-10 minutes using a standard 56Kbs modem, or 2 minutes with cable or ADSL connections. The minimum system requirements for the software are: Windows Visa/XP/2000/98/NT/95, P166MMX, 32MB RAM, 16-bit color, and 20MB free hard disk space. For optimum results, set your monitor to high color (16 bit) and 600x800 resolution.
What are my deposit options?
First, download the Europa Casino software, then launch the software and open a Real Money mode account. Get your username and password. Now, you are ready to deposit.
Choose your method to deposit in the Cashier, and then you're ready to play! See the Cashier page for details on all the ways that you can deposit.
How can I withdraw my winnings?
To withdraw money from your account, select Withdraw from the Cashier section. You can then choose your most convenient way to withdraw your winnings.
How do I get the Mobile Casino on my mobile phone?
Simply visit m.europacasino.com/en from your mobile phone.
Do I need to download to play in the Mobile Casino?
No, all you need to do is go to the m.europacasino.com/en and deposit or start playing immediately.
How do I use my mobile phone to scan the QR code?
Now you can use your mobile phone’s QR code reader to visit Europa Casino Mobile in just 3 simple steps..
1. Visit your phone’s application store (App Store for iPhone users and Play Store for Android devices) and download any suitable QR reader (we suggest reading the reviews to decide which is best for you).
2. Open your new app, which will activate your phone’s camera and take a picture of our QR code.
3. You will then be redirected taken to Europa Casino Mobile where you can start playing immediately.
Do I need a separate casino account to play in the Mobile Casino?
No, the same account details apply to mobile, instant play, and download casino versions. Your standing balance will also apply to all versions.
Can I take part in any Europa Casino promotions from my mobile?
Yes, any wagering made in the Mobile Casino counts towards any ongoing races on the instant play download versions.
Do I earn Loyalty Points while playing on Mobile Casino?
Yes, you can earn Loyalty Points in the same way as in the rest of the casino; however points can only be converted to cash in the cashiers of the instant play and download versions.
How much does it cost to play Mobile Casino?
Mobile Casino is free to anyone with a Europa Casino account. The only charges are those applied by your mobile service provider for using their data services. For data charge information, please contact your mobile service provider.
Is it safe to use the Mobile Casino?
Europa Casino ensures your details remain 100% secure with the use of robust security measures. In fact, using your credit card with us is safer than using it at your local department store. We process thousands of secure transactions every day through recognized international deposit methods, including the most trusted names in the industry.
What happens if I receive a phone call whilst playing?
The game will be paused automatically and some phones may lose network connection. As soon as your call finished, either the game will resume automatically, or log in again and resume by re-entering the game.
What happens if my phone loses connection whilst playing?
No problem, as soon as you regain connectivity, you will receive a message: “Your last game was interrupted. You may finish it now” to allow you to continue playing.
What if I have problems accessing the Mobile Casino?
contact our Customer Services staff and they’ll be happy to help.
You can count on our professional representatives to provide you with the answers you are looking for
If you're looking for immediate assistance, click on the Chat Support Icon in the Casino lobby software and you can speak directly to a live support representative.