The following statement discloses the information gathered by Europa Casino.
We do NOT record the e-mail addresses of any website visitors. However, as part of our website's operation and for our own statistical analysis of site traffic, we automatically log the IP addresses of all site visitors.
We do not tolerate spam.
We only e-mail you if we’ve received your consent for communication via email.
We send you promotional e-mails and updates until such time as you inform us that you do not wish to continue to receive them.
You may notify us of your wish to unsubscribe at any time by:
- Clicking on the unsubscribe link in all europacasino.com email offers and following the instructions
- Calling us, Toll Free - Canada: +1-888-300-6790
- Online chat request
- Emailing support [at] europacasino [dot] com
Upon receiving word from you, we will immediately stop sending you promotional e-mails and updates.
If you continue to receive promotional e-mails and updates from us, or any other unsolicited communication after you have asked us to unsubscribe, please notify us at: abuse [at] europacasino [dot] com.
Our advertising system logs IP addresses in order to supply more accurate advertising features, such as language-specific banners. It does NOT log any e-mail addresses.
Account Creation Information
We collect personal information from visitors to this website via online forms as well as each time you e-mail us your details. We also collect information about the transactions you undertake including details of payment cards used. The personal information that we collect may include your name, e-mail address, home address, telephone number, debit/credit card data, date of birth, and other information collected upon registration or through surveys we may conduct for these purposes.
Use of Personal Information
We process your personal information for the purposes of:
a) creating and managing player accounts and records;
b) administering player accounts;
c) providing and personalizing our services;
d) dealing with your enquiries and requests;
e) notifying you about updates to our software and/or services;
f) ensuring we are able to fulfill our regulatory responsibilities by verifying the accuracy of any information you give us;
g) our general regulatory compliance, crime prevention and prosecution of offenders including, where appropriate, dealing with requests for information by authorized entities for the sharing of information;
h) carrying out market research campaigns;
i) providing you with information about and support for products and services;
j) marketing our services or products or those of other entities within our group of companies; and
k) supporting any of the intended purposes specifically stated at the time at which you provided the personal information.
These are the “Purposes” for which we may collect personal data.
If you do NOT wish to receive any e-mail from us, please send us a blank e-mail with the word "remove" in the Subject Line to: support [at] europacasino [dot] com.
Disclosure of Personal Information
We may, for the Purposes enumerated above, disclose your personal information to any of the following recipients (“Recipients”):
i. any companies within our group and to their employees who have a need to know such information;
ii. any third parties which provide services to us in order to allow or enable us to provide you with gaming services, including by way of example payment processors and data verifiers;
iii. any third parties who provide services to us in relation to the operation of Europa Casino;
iv. any auditors, contractors or other advisers auditing any of our business processes or who have the need to access such information for the purpose of advising us;
v. any regulatory body or authorized entity who may have any reasonable requirement to access such personal information; and
vi. any potential purchasers of the Europa Casino business or any investors in it or in any company within our group.
Your winnings and cash-outs are kept strictly confidential, with winnings information stored in secure operating environments. Europa Casino keeps your winnings information private and does not provide this information to any third party unless such information is required to be disclosed by law, regulation, or any governmental or competent regulatory authority.
We maintain the utmost available means to ensure that your information remains safe with us. All information is transferred using encryption technologies and, once stored on our servers, is maintained using the most state-of-the-art firewall technologies available. Both our website and software use all available means to maintain data accuracy and privacy as well as to protect your data from being misused and/or lost.
If you have any other questions or concerns regarding data privacy and security, please do not hesitate to contact our Customer Support center at any time, 24 hours a day, 7 days a week. Our representatives will be more than happy to assist you.
Our Certifications and What They Mean
Turbo SSL® Certificate
Europa Casino under the name of the casino group uses a GoDaddy.com Turbo SSL® certificate to ensure 100% security and protection. A SSL certificate is a digital certificate that authenticates the identity of a website to visiting browsers and encrypts information for the server via Secure Sockets Layer (SSL) technology. GoDaddy.com SSL certificates support both industry-standard 128-bit (used by all banking infrastructures to safeguard sensitive data) and high-grade 256-bit SSL encryption to secure online transactions.
Additionally, all of our games are independently tested by GLI – Gaming Laboratories International. GLI is a large and well-respected firm that carries out independent tests on the fairness and accuracy of casino games. We are proud to display the GLI payout calculation on all of our pages.
Note: all our gaming software is written by PlayTech, the leading software provider in the gaming industry. Therefore, the GLI payout calculation letters feature PlayTech's name. As a PlayTech client, we use their software without alteration and therefore display this logo and the compliance letter that it links to.