Europa Casino is happy to provide this extensive FAQ section to players as a resource any time you need assistance in overcoming a technical issue that arises. If your question is not answered here, don't hesitate to contact our 24/7 customer service department.
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Download our free Europa Casino software. Note that you’ll only need to download our software once. After that, Europa Casino will be available from your computer's Start Menu and/or desktop.
Alternatively, you can log in to play directly from the website by clicking an individual game icon.
Accept and follow the instructions in this security pop-up so that you can get to the casino and start playing.
Note: Be sure to allow pop-ups.
You can now access the casino lobby with just one click. To open the casino lobby using the direct link and bypass the security warning, we recommend you tick or untick the following options, depending on your browser:
The fairness of all Europa Casino games is enabled by a sophisticated random number generator that produces a pre-defined payout percentage (the percentage of total wins out of total bets). This percentage is checked on a monthly basis a leading international accounting firm as well as Technical Systems Testing (TST). More information about this can be found in our Fair Gaming section.
Europa Casino implements the most up-to-date security measures, including a Firewall and RSA encryption, to make sure that sensitive information remains 100% secure. In fact, using your credit card at Europa Casino is even safer than using it at your local department store. For more information about this topic, please visit our Security Page.
Here are the locations in which you can find the rules for a variety of different game categories, including:
For additional assistance with Game Rules, please visit our Play Casino Games page.
Further technical assistance is available in our Help section. You can even use the Help feature while in the middle of a game! If you have additional questions, simply click the Chat support icon in the main lobby and a support representative will assist you immediately.
In games such as Blackjack, Roulette, Craps, and Baccarat, right-click on the chips you wish to remove. In Roulette you can also click Clear Bet to remove all of your bets from the table. In Slots and Video Poker, click Cash Out to return your bet to your balance.
Sure thing! Contact Support via Chat while you’re logged in and they’ll be able to give you all the wagering history information you need.
Europa Casino has a unique and lucrative reward system in which each person with a Real Money account automatically earns comp points while playing.
For every $/€/£10 wagered at Europa Casino, you earn 1 comp point.
You can convert these comps to real money and cash out at a rate of 100 comps to $/€/£1.
The more you wager, the more comp points you get and the higher you’ll climb on the VIP ladder. A higher VIP level will in turn give you a better comp points to cash conversion ratio.
Yes you can, while playing Multiplayer Games!
Chatting is very simple. Just click Chat and talk as much as you want with your fellow bettors.
A Multiplayer table is a table game at which multiple online players can play simultaneously.
A Private Group table is a table game where you can play with your own friends, with no one else to bother you. To join a private group table, just type in its name. If that table has not yet been created, then the system will create one so that your friends can join you!
First of all – don't panic! Europa Casino has an integrated disconnection handling mechanism that protects you when there is a disconnection.
If you get disconnected while in the middle of a game and are unable to reconnect immediately. You will simply be logged out after a certain period of inactivity.
Returning to Your Game is Simple
If you were playing Blackjack, Craps, or Video Poker when the disconnection occurred and succeed in reconnecting prior to being logged out, the system will return you to the exact moment when the game was interrupted. If you were playing a game such as Slots and Roulette, proceed to the Game History section to view your game's results.
Once you’ve opened a Real Money account, there are a number of popular deposit options at your disposal. Choose your payment method in the Cashier, make a deposit, and start playing,
See the Payment Methods page for details on all the ways that you can deposit. Keep in mind that some alternative deposit methods will get you a bonus of anywhere from 10–15%.
To withdraw money from your account, go into the Cashier and select Withdraw. You can then choose your most convenient way to withdraw your winnings.
No. All you need to do is visit http://www.europacasino.com/mobile and deposit or start playing immediately.
No. Your same account details apply to mobile, instant play, and download versions of Europa Casino. Your standing balance will also apply to all versions.
Yes. Any wagering made at Europa Casino Mobile counts towards any ongoing races on the instant play or download versions.
Yes. You earn comp points in the same way as in the other versions of Europa Casino. However, points can only be converted into cash in the Cashiers of the instant play and download versions.
Europa Casino Mobile is FREE to anyone with a Europa Casino account. The only charges are those applied by your mobile service provider for using their data plan. For data charge information, please contact your mobile service provider.
Europa Casino ensures your details remain 100% secure with the use of robust security measures. In fact, using your credit card with us is safer than using it at your local department store. We process thousands of secure transactions every day through recognized international deposit methods, including the most trusted names in the industry.
Don’t worry. Your game will be paused automatically. Some phones may lose their network connection. As soon as your call is completed, the game will either resume automatically or you’ll need to log in again and resume playing by re-entering the game.
No problem. As soon as you regain connectivity, you will receive a message: “Your last game was interrupted. You may finish it now.”
support [at] europacasino [dot] com (Contact our Customer Service staff )and they’ll be happy to help.