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FAQ

Europa Casino is happy to provide this extensive FAQ section to players as a resource any time you need assistance in overcoming a technical issue that arises. If your question is not answered here, don't hesitate to contact our 24/7 customer service department.

Click on any question category to learn more:

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Getting Started

What are the system requirements for playing the casino from my internet browser?

Below are the minimum system requirements for you to play the casino from your internet browser:

PC

Minimum Requirements:

  • 1,6GHz CPU Dual Core and above.
  • 1GB RAM and above.
  • 16MB Video Card (1280x800 or higher resolution, 16-bit color).
  • Microsoft Windows XP SP2 or newer.
  • Microsoft Internet Explorer 8 or newer, Firefox 22 or newer, Chrome 27 or newer.
  • Adobe Flash Player 11.3 or newer.
  • Network Bandwidth of 750Kbit/s

Recommended Requirements:

  • 2GHz CPU and above.
  • 2GB of RAM and above.
  • 2GB ATI Radeon HD 3300 and above.
  • Microsoft Windows 7 32 Bit.
  • Microsoft Internet Explorer 8 or newer, Firefox 22 or newer, Chrome 27 or newer.
  • Flash Player 11.7.700.225 or newer installed into Internet Explorer
  • Network Bandwidth of 2 Mbit/s

 

Apple Mac

Minimum Requirements:

  • G5 or Intel based processor, 1.5 GHz.
  • At least 512 MB RAM.
  • Mac OS X 10.6 or newer.
  • Firefox 22 or newer, Chrome 27 or newer, Safari 6.0.4 or newer.
  • Adobe Flash Player 10.2.159.1 or newer.
  • Network Bandwidth of 750Kbit/s

Recommended Requirements:

  • Intel processor, 2 GHz.
  • 2 GB RAM and above.
  • Mac OS X 10.8 or newer.
  • Firefox 22 or newer, Chrome 27 or newer, Safari 6.04 or newer.
  • Adobe Flash Player 11.1 or newer.
  • Network Bandwidth of 2 Mbit/s
What are the system requirements for downloading the casino to my desktop?

Below are the minimum system requirements for you to play the casino from your desktop:

Minimum Requirements:

  • 1,6GHz CPU Dual Core.
  • 1GB of RAM or higher.
  • 16MB Video Card (1280x800 or higher resolution, 16-bit color).
  • At least 3GB of free space on the hard drive.
  • Microsoft Windows XP SP2 or newer.
  • Network Bandwidth of 512Kbit/s (for Live games)
  • Flash Player 11.3 or newer installed into Internet Explorer

Recommended Requirements:

  • 2.5GHz CPU or higher.
  • 2GB of RAM or higher.
  • At least 3GB of free disk space.
  • 2GB ATI Radeon HD 3300
  • Microsoft Windows 7 32Bit.
  • Network Bandwidth of 750Kbit/s (for Live games)
  • Flash Player 11.7.700.225 or newer installed into Internet Explorer
How do I start playing at Europa Casino?

Download our free Europa Casino software. Note that you’ll only need to download our software once. After that, Europa Casino will be available from your computer's Start Menu and/or desktop.

Alternatively, you can log in to play directly from the website by clicking an individual game icon.

How do I open direct links to the casino lobby?

Accept and follow the instructions in this security pop-up so that you can get to the casino and start playing.

Note: Be sure to allow pop-ups.

You can now access the casino lobby with just one click. To open the casino lobby using the direct link and bypass the security warning, we recommend you tick or untick the following options, depending on your browser:

Firefox:

  • Check “Remember my choice”
  • Then click “OK”.

Internet Explorer:

  • Un-tick “Always ask opening this type of address”.
  • Click “Allow”.

Chrome:

  • Check “Remember my choice”.
  • Then click “Launch Application”.

 

Protecting You First

What measures does Europa Casino take to ensure Fair Gaming?

The fairness of all Europa Casino games is enabled by a sophisticated random number generator that produces a pre-defined payout percentage (the percentage of total wins out of total bets). This percentage is checked on a monthly basis by a leading international accounting firm. Additionally, all of our games are independently tested by GLI – Gaming Laboratories International. More information about this can be found in our Fair Gaming section.

 

How does Europa Casino protect my privacy?

Europa Casino implements the most up-to-date security measures, including a Firewall and RSA encryption, to make sure that sensitive information remains 100% secure. In fact, using your credit card at Europa Casino is even safer than using it at your local department store. For more information about this topic, please visit our Security Page.

 

Game Rules & Help

Where can I find Game Rules and get Help?

Here are the locations in which you can find the rules for a variety of different game categories, including:

For additional assistance with Game Rules, please visit our Play Casino Games page.
Further technical assistance is available in our Help section. You can even use the Help feature while in the middle of a game! If you have additional questions, simply click the Chat support icon in the main lobby and a support representative will assist you immediately.

 

How do I take back my bets?

In games such as Blackjack, Roulette, Craps, and Baccarat, right-click on the chips you wish to remove. In Roulette you can also click Clear Bet to remove all of your bets from the table. In Slots and Video Poker, click Cash Out to return your bet to your balance.

Can I see all the wagers I made?

Sure thing! Contact Support via Chat while you’re logged in and they’ll be able to give you all the wagering history information you need.

What are comp points and how do I get them?

Europa Casino has a unique and lucrative reward system in which each person with a Real Money account automatically earns comp points while playing.

The more you wager, the more comp points you get and the higher you’ll climb on the VIP ladder. A higher VIP level will in turn give you a better comp points to cash conversion ratio.

Chat & Multiplayer Modes

Can I chat with other players?

Yes you can, while playing Multiplayer Games!

Chatting is very simple. Just click Chat and talk as much as you want with your fellow bettors.

What is a Multiplayer or Private Group table?

A Multiplayer table is a table game at which multiple online players can play simultaneously.

A Private Group table is a table game where you can play with your own friends, with no one else to bother you. To join a private group table, just type in its name. If that table has not yet been created, then the system will create one so that your friends can join you!

Technical

What if I lose my Internet connection while I'm playing?

First of all – don't panic! Europa Casino has an integrated disconnection handling mechanism that protects you when there is a disconnection.
If you get disconnected while in the middle of a game and are unable to reconnect immediately. You will simply be logged out after a certain period of inactivity.
Returning to Your Game is Simple
If you were playing Blackjack, Craps, or Video Poker when the disconnection occurred and succeed in reconnecting prior to being logged out, the system will return you to the exact moment when the game was interrupted. If you were playing a game such as Slots and Roulette, proceed to the Game History section to view your game's results.

Cashier

What are my deposit options?

Once you’ve opened a Real Money account, there are a number of popular deposit options at your disposal. Choose your payment method in the Cashier, make a deposit, and start playing,
See the Payment Methods page for details on all the ways that you can deposit. Keep in mind that some alternative deposit methods will get you a bonus of anywhere from 10–15%.

How can I withdraw my winnings?

To withdraw money from your account, go into the Cashier and select Withdraw. You can then choose your most convenient way to withdraw your winnings.

Mobile

How do I start playing at Europa Casino Mobile?

Simply visit http://www.europacasino.com/mobile from your mobile device. Alternatively, you can scan our QR code to be instantly redirected to the Europa Casino Mobile.

 

 
Do I need to download any software to play at Europa Casino Mobile?

No. All you need to do is visit http://www.europacasino.com/mobile and deposit or start playing immediately.

Do I need a separate account to play at Europa Casino Mobile?

No. Your same account details apply to mobile, instant play, and download versions of Europa Casino. Your standing balance will also apply to all versions.

Can I take part in any Europa Casino promotions from my mobile device?

Yes. Any wagering made at Europa Casino Mobile counts towards any ongoing races on the instant play or download versions.

Do I earn comp points while playing at Europa Casino Mobile?

Yes. You earn comp points in the same way as in the other versions of Europa Casino. However, points can only be converted into cash in the Cashiers of the instant play and download versions.

How much does it cost to play at Europa Casino Mobile?

Europa Casino Mobile is FREE to anyone with a Europa Casino account. The only charges are those applied by your mobile service provider for using their data plan. For data charge information, please contact your mobile service provider.

What happens if I receive a phone call while playing?

Don’t worry. Your game will be paused automatically. Some phones may lose their network connection. As soon as your call is completed, the game will either resume automatically or you’ll need to log in again and resume playing by re-entering the game.

Is it safe to play at Europa Casino Mobile?

Europa Casino ensures your details remain 100% secure with the use of robust security measures. In fact, using your credit card with us is safer than using it at your local department store. We process thousands of secure transactions every day through recognized international deposit methods, including the most trusted names in the industry.

What happens I get disconnected from the Internet while playing?

No problem. As soon as you regain connectivity, you will receive a message: “Your last game was interrupted. You may finish it now.”

What if I have problems accessing Europa Casino Mobile?

support [at] europacasino [dot] com (Contact our Customer Service staff )and they’ll be happy to help.


 

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